Our Delivery Services
Standard Delivery: Up to 2 working days
Signed or timed Delivery: Next day
To enable us to offer you the best price for delivery, the courier we use may vary depending on your order contents and delivery destination. Unfortunately, not all delivery options are available in all delivery locations outside of the UK.
We offer free delivery to the UK mainland on all orders purchased to a value greater than £15. All orders placed with free delivery will be sent on our economy delivery service.
Tracking your delivery
If you opt for a tracked delivery option in the checkout, you are able to track your order. Simply click on the link in your order dispatch confirmation email. To receive tracking updates by SMS, please ensure you have provided your mobile number in the checkout. Unfortunately, mobile SMS updates are not available with all courier services.
Our delivery partners have procedures in place to handle any deliveries that cannot be made. If the parcel containing your order cannot be delivered a calling card will be left – please follow the instructions on this calling card to collect or reschedule delivery of your order. The time a courier will hold your parcel before returning it to us varies depending on the provider.
If your parcel is returned to CannaErbs we will hold it here for 14 days. We’ll do our best to get in contact with you however, if no contact is made after 14 days regarding re-delivery of the order, all goods will be unpacked, returned to stock and your order will be refunded.
We’re doing our best to ensure we can deliver to as many places as possible, however there are some countries which we are not yet able to get to.
If you are unable to find your delivery destination in the checkout but you’d still like to purchase our products, please contact our us on firstname.lastname@example.org for further details and alternative delivery options.
Can’t find what you’re looking for?
If we haven’t quite answered your question, please don’t hesitate to get in touch with our trade team on 07487 440092 or alternatively drop us an email at email@example.com.