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Refund policy

Refund Policy

Thank you for shopping online at cannaerbs.co.uk

If you are not entirely satisfied with your purchase we’re here to help.

You have 7 days to return an item from the date you received it. As this is a food item, to be eligible for a return, the item must be UNOPENED, UNUSED and in the same condition you received it. Your item will need to have the receipt or a confirmation of purchase.

Please send an email notifying us of your wish for a refund along with the return of the purchased item by post to Unit 49596, PO Box 15113, Birmingham, B2 2NJ.

Once received, we will inspect it and notify you that we have received your return. If we are satisfied that your item meets our return requirements, we will initiate a refund to your original method of payment. 

Please allow up to 7 days from receipt of returned goods for monies to be returned.

You will be responsible for paying your own postage costs for returning the item unless the goods are faulty. The original postage cost is also non-refundable.

If you have any questions on how to return your item to us, please contact us on 07487 440092.

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